How do you make an effective clinical negligence complaint?
If you feel you’ve been a victim of clinical negligence, the first thing to do is make an official complaint.
There is an official NHS Complaints procedure to launch a complaint against your NHS practitioner, but less help for making a clinical negligence claim. Starting your claim can be a complicated process, so you may find it helps to seek advice from a qualified clinical negligence solicitor early on. An expert from our panel will be able to tell you if you have the grounds to make a claim and how likely you are to be successful. This won’t affect any official complaint process you’ve entered with the NHS, and may in fact help your case by building up a more complete picture of what you went through leading up to and as a result of the negligence.
What’s the difference between a complaint and a claim?
If all you want is to have your experience noted and dealt with – by way of apology or change in policy – an official complaint may be more appropriate than a claim.
Medical negligence compensation will – if you win – see the negligence you suffered recognised by the court, and provide you with appropriate compensation to ensure you don’t have to suffer financially.
However, even if the case does rule in your favour, they won’t have the power to discipline the medical professional involved (unless they are disciplined by the company due to the claim), enforce a change of policy, or even ensure you receive an apology. If this is the outcome you’d prefer, an official complaint may be a more appropriate channel.
What if I don’t want to make a claim?
In cases where you suffered negligent care but were lucky enough not to become injured or unwell as a result, you can choose to register an official complaint without starting a medical negligence claim. You may decide to do this in the hope that registering this complaint will result in apology and prevent the same thing from happening to someone else.
However, if your life has been negatively impacted by the treatment you’ve received, you are within your rights to make a claim for compensation, and our team can help you start that process.
Is it ethical to make a complaint against the NHS?
Many people are reluctant to take action against the NHS, perhaps because they feel the organisation is ‘too big’ to take on, or think it’s unfair to take legal action and claim compensation from a publically funded institution where the vast majority of staff are genuinely trying their best to help.
However, if a healthcare professional has failed to uphold the standards of the NHS, it seems right that the organisation should be made aware of it, and offered the chance to right the wrong. They recognise themselves that standards do sometimes slip, and pledge that all complaints will be fully investigated. This pledge also includes your right to receive compensation if NHS negligence has caused you harm,
The NHS treats hundreds of millions of people each year, and only a tiny fraction of these people make claims against them – so things don’t go wrong very often. It’s important to use the policies and processes in place to not only help the NHS learn from its mistakes, but also to receive any compensation you may be entitled to.
If you’ve suffered at the hands of an NHS – or private – medical practitioner in the last three years, a member of our team could help. Get in touch here to discuss your situation and we’ll be able to give you an idea of how likely you are to win your case, and how much compensation you could be entitled to.
Need some help?
Am I eligible?
If you have suffered from medical negligence in the past 3 years, the short answer is yes.
However, medical negligence can be complicated, so we recommend that you speak with one of our expert solicitors - It’s Free.
How much could I claim?
As every medical case is different, the amount of compensation paid out can differ. Varying factors lead to the final figure include: Level of negligence, earnings missed out on, future losses and more.
Our experienced team of experts will give you an indication of how much you could potentially claim.
How does the process work?
We understand that when making a claim it’s important to know what to expect and when to expect it. That’s why we make the process as transparent as possible.
Your solicitor will gather all the evidence and will notify the negligent party of your claim against them. With your dedicated solicitor negotiating on your behalf, you will be kept up to date every step of the way.
Why should you use us?
No Win No Fee
We offer a No Win No Fee* service on all our claims - We assess each claim on its merits with the information provided, which aids us to determine its likely success rate. This takes the risk away from you.
Our experienced solicitors are experts in securing compensation no matter the level of negligence.
We are committed to securing the best possible outcome for you, while providing friendly support every step of the way.
Personal Dedicated Solicitors
On contact, you will be allocated your own expert Medical Negligence solicitor who will be there every step of the way. You will be provided with a direct phone number and direct email address of your solicitor.
Expert clinical negligence solicitors working for you
We specialise in helping victims of medical negligence claim the compensation they deserve.
We work on a No Win No Fee basis, meaning if we don’t win your case, you don’t pay! Once you make contact, your experienced solicitor will work to recover the maximum compensation you are entitled to.
Whether you are ready to make a medical negligence claim, or you would just like a free conversation with a legal professional, we have experts on hand to give you all the information you need. Take the first step to getting what you deserve by filling in our quick contact form and we will call you back whenever suits you.